Product Support
All of your MessageWatcher questions answered in one place.
An employee has left the company and we want to remove their account or old emails from the archive system.
How do I change my login or default email address?
How do I unlink my WhatsApp account?
How do I update my payment method?
How to configure Office 365 to route journal emails to MessageWatcher when using an outbound email relay service like ProofPoint or Barracuda..
I forgot my password
I have forgotten my user name or password for the MessageWatcher archive portal. How can I reset it?
Meta Threads Archiving Availability
We just hired a new employee. What steps are required to start archiving their emails?
Website Archiving Screens – Explained
What is my URL to logon to the MessageWatcher email archive system?
WhatsApp Settings – Best Practices for Archiving
Where can I find MessageWatcher’s Terms of Service
Can MessageWatcher archive encrypted emails?
How can I perform proximity searches and other advanced searches?
How to configure Office 365 to route journal emails to MessageWatcher when using an outbound email relay service like ProofPoint or Barracuda..
How to determine if an archived email was sent in an encrypted format.
How to manage RingCentral phones with MessageWatcher integration
I am unable to reauthorize archiving for my social media account.
Meta Threads Archiving Availability
We just hired a new employee. What steps are required to start archiving their emails?
What is the largest size email that can be archived?
What texting (SMS) platforms does MessageWatcher work with?
Why didn’t I have to use two-factor (2FA, MFA, multifactor) to login?
How do I save files from the Export page?
How do I save or export MessageWatcher files as PDF files?
Compliance Glossary
Dealing with an audit request
Do previously flagged emails get approve if I change, delete or add a rule?
Does MessageWatcher have SOC 2 certification.
Does MessageWatcher support LDAP with Microsoft EntraID?
How do I add a user with a new domain name in the email address?
How do I flag policy violations in web pages and websites?
How do I paste my customer email list from Excel into the MessageWatcher Search box for email addresses?
How does MessageWatcher fit into my compliance program?
I am unable to create more Exports.
I don’t see any results when I search.
MessageWatcher is not archiving LinkedIn, Facebook, Twitter, email, or a website for my account.
Need help with Third-Party or Vendor Due Diligence documentation?
The policy violations are not getting flagged.
What content from WhatsApp does MessageWatcher archive?
What encryptions services does MessageWatcher work with?
What texting (SMS) platforms does MessageWatcher work with?
What Zoom content does MessageWatcher archive?
When a user is deleted does their archived content get deleted?
Why aren’t flag icons showing up in MessageWatcher for my WhatsApp messages?
Why should my organization archive and flag content in employees’ personal LinkedIn accounts?
An employee has left the company and we want to remove their account or old emails from the archive system.
Getting started with MessageWatcher
How do I activate archiving of Zoom SMS, voicemail and call logs?
How do I add a contact or number to WhatsApp archiving?
How do I add a LinkedIn company page to an account that already has LinkedIn personal page archiving?
How do I add a new Administrator?
How do I add a new Reviewer?
How do I add a new user?
How do I add a user with a new domain name in the email address?
How do I add an account for an examiner, auditor, or attorney?
How do I add an email address for a user?
How do I add domains to my account?
How do I add flagging rules?
How do I add groups?
How do I add Instagram archiving to my account?
How do I add new services?
How do I add RingCentral archiving?
How do I add services, like social media, for users?
How do I add users?
How do I add WhatsApp archiving for my employees?
How do I allow messages from specific emails or domains to not get flagged?
How do I archive from MyRepChat / Ionlake / FMG to MessageWatcher?
How do I archive Instagram Stories?
How do I archive only specific user accounts if I am using Google Workspace?
How do I archive RingCentral chats?
How do I assign policies so content starts getting flagged?
How do I authorize a social media service for archiving?
How do I authorize MessageWatcher to archive my YouTube content?
How do I authorize or setup WhatsApp archiving and edit the settings?
How do I cancel my account?
How do I change my LDAP group that users are synchronized with?
How do I change my login or default email address?
How do I change my POP journal settings?
How do I change notification frequency?
How do I change the frequency of the Daily Archive Summary report?
How do I change the sender email address for notifications like authorization requests and daily reports?
How do I change the time zone for my portal?
How do I convert files that I have downloaded from the archive to Outlook PST format?
How do I create a folder and add emails into a folder?
How do I create policies?
How do I deactivate a user from the MessageWatcher system?
How do I delete a saved search?
How do I delete a user?
How do I disable a rule?
How do I enable SSO for MessageWatcher using Microsoft 365 Azure Active Directory?
How do I exclude a phrase from being flagged?
How do I exclude numbers or groups that get archived from WhatsApp?
How do I export a policy word list?
How do I export or download all client emails?
How do I export or download content?
How do I find changes to a website
How do I find my RingCentral content?
How do I find my RingCentral settings?
How do I find MyRepChat messages in MessageWatcher?
How do I find the lists of words and phrases that get flagged?
How do I flag policy violations in web pages and websites?
How do I get my list of clients into MessageWatcher’s search box for senders/recipients?
How do I get my personal LinkedIn content archived?
How do I help users reauthorize social media archiving?
How do I import a MessageWatcher export into Outlook?
How do I import old emails into the email archive?
How do I log into MessageWatcher?
How do I move WhatsApp archiving to a new phone?
How do I paste my customer email list from Excel into the MessageWatcher Search box for email addresses?
How do I prevent a disclaimer from causing policy violations?
How do I prevent flagging of messages (allow emails) from specific emails while reviewing the email?
How do I protect executives, owners or other privileged users from having their emails viewed by Reviewers or Admins?
How do I provide archived items for an audit or examination?
How do I reduce the number of false positive policy violations?
How do I remove journaling for Microsoft 365 ?
How do I remove services for users?
How do I remove the journaling rule for Google Workspace?
How do I retrieve an email from the archive to give to a user or my legal counsel?
How do I review policy violations?
How do I review the emails that are archived?
How do I save files from the Export page?
How do I save or export MessageWatcher files as PDF files?
How do I search by sender or recipient email address?
How do I search for email?
How do I search for Facebook content?
How do I search for Instagram content?
How do I search for LinkedIn content?
How do I search for web pages?
How do I search for Zoom content?
How do I search messages, posts and pages?
How do I send a reauthorization link for social media archiving?
How do I setup 2FA (two factor authentication, multi-factor authentication)?
How do I setup Random Review?
How do I setup selective journaling with Microsoft 365?
How do I stop LastPass from changing the login name when adding or editing users?
How do I stop or cancel archiving a service for a specific user?
How do I unlink my WhatsApp account?
How do I update my credit card or payment method?
How do I update my Password?
How do I update notification address?
How do I upload a list of rules or words that I want to flag?
How do I upload a list of users?
How do I verify that MessageWatcher is archiving my content?
How does archiving with RingCentral work?
How to configure Office 365 to route journal emails to MessageWatcher when using an outbound email relay service like ProofPoint or Barracuda..
How to determine if an archived email was sent in an encrypted format.
How to download content?
How to manage RingCentral phones with MessageWatcher integration
I am new to MessageWatcher and don’t have a logon to the MessageWatcher service. How can I gain access to the system?
I am unable to reauthorize archiving for my social media account.
I changed email hosting providers; do I need to change anything to keep archiving my email?
I forgot my password
I have forgotten my user name or password for the MessageWatcher archive portal. How can I reset it?
I used the password reset link in my MessageWatcher portal but did not receive a way to reset my password.
Meta Threads Archiving Availability
We just hired a new employee. What steps are required to start archiving their emails?
Website Archiving Screens – Explained
What do the various Random Review settings do?
WhatsApp troubleshooting
Why didn’t I have to use two-factor (2FA, MFA, multifactor) to login?
How do I add flagging rules?
How do I upload a list of rules or words that I want to flag?
How do I upload a list of users?
Getting started with MessageWatcher
An employee has left the company and we want to remove their account or old emails from the archive system.
Getting started with MessageWatcher
I forgot my password
I have forgotten my user name or password for the MessageWatcher archive portal. How can I reset it?
I used the password reset link in my MessageWatcher portal but did not receive a way to reset my password.
Meta Threads Archiving Availability
We just hired a new employee. What steps are required to start archiving their emails?
– Introduction to MessageWatcher
14 Minute MessageWatcher Demo
Account Settings Video Tutorial
Dashboard Video Tutorial
Exports Video Tutorial
Flagged Messages Video Tutorial
Folders Video Tutorial
Groups Video Tutorial
Login Video Tutorial
Policies Video Tutorial
Random Review Video Tutorial
Reports Video Tutorial
Search Video Tutorial
Users Video Tutorial
Websites Video Tutorial
WhatsApp Video Tutorial
How can I perform proximity searches and other advanced searches?
How do I activate archiving of Zoom SMS, voicemail and call logs?
How do I search for Zoom content?
How to manage RingCentral phones with MessageWatcher integration
How to manage Zoom phones with MessageWatcher integration
What Zoom content does MessageWatcher archive?
Zoom Installation and Authorization for MessageWatcher
Zoom Phone Integration Usage
Zoom Uninstall/De-Authorization for MessageWatcher
Facebook®, Instagram®, LinkedIn®, Twitter®, YouTube®, Bloomberg®, Zoom®, RingCentral®, Microsoft®, Microsoft Teams®, Slack®, and Salesforce® are all registered trademarks of their respective entities.
MessageWatcher archiving complies with all the above companies' terms, conditions, and related policies.
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