How do I reduce the number of false positive policy violations?

Here are some ways to reduce flagging of messages that you don’t need to flag, also referred to as “false positives.”  You will want to make sure that you are whitelisting domains and senders so that you are not flagging policy violations in common newsletters, market updates, e-commerce marketing, etc.  This can be done while reviewing a message by clicking on the ‘W’ icon at the bottom of the review box.

You can also modify your policies so that inbound emails are ignored for specific policies.  You can do this in the Policies tab by choosing the policy that you want to modify then uncheck the box next to “Inbound”, then click on “Save”.

 

You could also create an “exclude rule” which will skip words and phrase that are in the excluded text.  For example, if you create an exclude rule with the words “received in error” then MessageWatcher will not flag content with the word “error” if it is in the phrase “received in error.”  Another example is if you create an “exclude” rule for the phrase “not a guarantee” will ignore the word “guarantee” if it is in that longer phrase, assuming you have “guarantee” as a rule.  You will want to add a rule, following the steps in order below.  Be sure to use the Exclude “Rule Modifier” when you are setting up the new rule.

 

Another way to reduce flagging of messages that you don’t need to flag is to include the domain in the “Allowed Sender Domain Policy.”  See the steps below to manually enter the domain.  Click on the Policies tab, click on the Allowed Sender Domain Policy option, type in the domain name, click Add, then be sure to scroll down and click on the Save button.

You can also limit flagged messages from a specific email address by following the steps in the screenshot below.

 

 

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