The last five years have had a substantial impact companies seeking to supervise electronic communications of any kind. Traditionally, since the 1990s, this was a relatively manageable burden that entailed handling email and websites. Those are largely controllable channels with little disruption or complexity.

Social media has transformed that, liberating millions of participants to grab control of online conversations and engagement on any device, both personal and professional. That has also created a complex challenge for companies to ensure they can continue to protect brand integrity while also properly addressing compliance and governance requirements day to day.

On May 22, 2024, MessageWatcher was proud to host guest Blane Warrene, a digital communications expert, to explore this transformation and what it means to manage communications in the digital age.

Topics covered include:

• Archiving technology
• Supervision and reporting automation
• Policy and Procedures best practices
• and more.