How to configure Office 365 to route journal emails to MessageWatcher when using an outbound email relay service like ProofPoint or Barracuda..

How to configure Office 365 to route journal emails to MessageWatcher when using an outbound email relay service like ProofPoint or Barracuda.

The following steps can be used to route emails for journaling directly to MessageWatcher when using an outbound email proxy service like ProofPoint.   Outbound email services like ProofPoint may otherwise block the journal messages.

Logon to your Office 365 Admin Center.

Select the “Admin” option:

 

Next select the “Show All” menu bar option to expand the menu: Note – if the menu is already expanded you may proceed to the next step:

Select “Exchange” from the admin center menu:

Next select “mail flow”, then select “connectors” on the left menu list as shown below.  Then Click on the “+” to add a new mail flow connector:

For the new connector set the “Connection from” setting to “Office 365” and set the “Connection to” setting to “Partner organization” and click the Next button.

 On Connector Name screen enter the “Name” as “MessageWatcher Archiving”, be sure the “Turn it on” checkbox is applied and click the Next button.

Select the “Only when email messages are sent to these domains” option and enter messagewatcher.net as shown below, click “+” to add the domain then click the Next button.

On the Routing page, select “Use the MX record associated with the partner’s domain” and click the Next button.

 

On the Security restrictions page, select the “Always use Transport Layer Security (TLS)” and “Issued by a trusted certificate authority(CA)” options as shown below, then click the Next button.

On the Validation email screen enter your specific journal address and click the “+” to add it.   PLEASE USE YOUR JOURNAL ADDRESS THAT WE PROVIDED IN YOUR SETUP EMAIL, THE ADDRESS SHOWN IS JUST AN EXAMPLE. 

Click “Validate” after you have added your journal address. 

Note, the validation may fail but you can proceed to the next step.

Select “Create Connector” to save the new connector.

You should now see that the connector is active and added to your Office 365 portal.

You may now logon to your MessageWatcher compliance portal to verify that emails are being archived.   Please note that it may take up to 4 hours before you see emails in the archive.

 

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