How do I reduce the number of false positive policy violations?
You will want to make sure that you are whitelisting domains and senders so that you are not flagging policy violations in common newsletters, market updates, e-commerce marketing, etc. This can be done while reviewing a message by clicking on the ‘W’ icon at the bottom of the review box.
You can also modify your policies so that inbound emails are ignored for specific policies. You can do this in the Policies tab by choosing the policy that you want to modify then uncheck the box next to “Inbound”, then click on “Save”.