How do I retrieve an email from the archive to give to a user or my legal counsel?

You can retrieve any email from the system by performing a search within MessageWatcher.  Select the “Search” menu bar item, enter your criteria for finding messages, then select the “Search” button.  The messages will be displayed in your browser.  By selecting any of the items, you can print, reply, forward, or download to your desktop.   Note: downloaded messages are saved in EML format which is the “raw” or original format of the email as it was received from your server.  This EML format usually requires conversion before it can be displayed in an email client, such as Outlook.

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