MessageWatcher places the security, privacy and protection of our customers’ data and information as our number one priority. Because MessageWatcher wants to demonstrate its commitment to our users’ privacy, we have disclosed our information collection and management practices on this document.
If you have questions or concerns regarding this policy, please contact customer support at support@MessageWatcher.com or 888-317-3278 or 7900 E. Union Ave., Suite 1100, Denver, CO 80237.
MessageWatcher will release personal information about you as is reasonably necessary for the provision of MessageWatcher services for which you have subscribed. This includes, but is not limited to the provision of financial information to organizations for MessageWatcher billing purposes. These companies do NOT retain, share, store or use personally identifiable information for any secondary purposes. In addition, MessageWatcher may release personal information without your consent under the following circumstances:
• In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims;
• If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.
In order to facilitate our customers’ audits and investigations we use log files. This includes internet protocol (IP) addresses, date/time stamp, and user name used to login.
MessageWatcher takes every precaution to protect our user’s information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
We use SSL encryption to protect sensitive information online and we do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing personnel or a customer service representative) are granted access to personally identifiable information. Our employees must lock their workstations when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in an extremely secure and restricted environment. Only authorized personnel with military-grade pass cards and that are identified by biometric hand scanners have access to these secure areas where the servers are housed.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if we add additional features or discontinue features to our service we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
Third Party Intermediaries
MessageWatcher uses an outside company for credit card processing to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
If our Web site may contain links to other sites then please be aware that we, MessageWatcher LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and that they read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the MessageWatcher.com site.
Notification of Changes
If, however, we are going to use user’s personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Privacy Questions Contact Information
Postal Address: 7900 E. Union Avenue, Suite 1100, Denver, CO 80237
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